Conditions of hire

All terms are per week, and apply to the chalet as described and equipped. The chalet may be occupied from 2pm on the day of arrival. The keys will be sent to before your stay along with a prepaid envelope for their return after your stay. Alternative arrangements will be made should it not be possible for keys to be sent to you before your arrival. The chalet must normally be vacated by 10am on the day of departure and we trust you to leave it clean and tidy.

Damage
You will be held responsible to make good or pay for any damage to the accommodation, fittings, utensils, crockery or cutlery.
Booking Desposit
A £50 per week deposit is required at the time of booking. Short notice bookings, i.e. less than 3 weeks, require the hire charge to be paid in full.
Booking Cancellation
Please ensure you have adequate holiday insurance. Under the conditions of hire you are responsible for the full cost of hiring the chalet even if you are not able to take possession. However, should you need to cancel your booking, please inform us as soon as possible in writing or via e-mail. Provided we are able to re-let the chalet then we will refund your booking minus a £10 fee to cover our expenses. To qualify you must notify us immediately the circumstances arise, in writing or by e-mail. Our acknowledgement in writing or by e-mail to you will be your evidence of our having received your notification.
Balance of hire money
The balance as shown on your hire invoice is payable at least 4 weeks before the start of your holiday, or at the time of booking if less than 4 weeks
Minors
Bookings from persons under 18 cannot be accepted.
All male or all female parties
This is a family chalet which we ourselves use, therefore we regret that bookings from all male or all female parties cannot be accepted.
Pets
Pets are not permitted in the chalet, unless by prior arrangement.
Smoking
Please do not smoke anywhere inside the chalet
Confirmation of booking
A booking will be held for 7 days allowing for receipt of deposit. Upon receipt of deposit we will confirm your booking in writing.
Accommodation Availability
The booking is made on the understanding that the chalet will be made available to you on the date stated. Should this not be possible through circumstances beyond our control i.e., fire, flood, theft or serious damage, we cannot guarantee to provide an alternative chalet. In such a case a full refund of monies paid will be made to you and you will have no further claim against us the owners.
Liability
We will not be liable for the death or injury to any person on holiday in or visiting the Winterton Valley Estate, or for any loss or damage to the property of any such person howsoever any such death, injury, loss or damage may be caused. Vehicles and their accessories and contents are left at your own risk. We will not be responsible for loss or damage therein or thereto from any cause whatsoever
Complaints
If during your stay, you have a complaint about the accommodation, you can phone us at any reasonable time. We will endeavour to deal with the matter as soon as possible. Any serious complaint should be drawn to our attention at the time, and followed up in writing within 7 days of your departure. Any complaint received after departure, but not drawn to our attention during the booked period, may not be entered into.

Updated January 2010